the back office an agent charges you for.
Most managing agents run your building out of a mailbox and a spreadsheet, and the ones that do have software either keep it to themselves or bill you for the privilege of logging in. We give you the whole thing, on every range, at no extra cost, because a board that can see what is happening asks better questions and needs chasing less.
Red, amber, green, on every requirement your building has.
Fire risk assessment, EICR, emergency lighting, gas, lifts, legionella, insurance. Each one shows what was last done, when it is next due, and the certificate itself, attached where you can find it at two in the morning before an AGM.
A block with nothing overdue is green all the way down, and that is the point. You stop needing somebody to tell you the building is compliant, because you can see it.
The register knows what your building actually needs, and the ones it does not.
Not a reminder somebody set once and forgot. The date moves when the work is done.
Filed against the check it proves, so a buyer's solicitor gets an answer the same day.
On admin only you book the checks. So you record them too.
This is the bit built for self-managing directors, and it is the reason the admin only range works at £100 a flat. The electrician comes on Tuesday, hands you the EICR, and you drop it straight into Servanda in your own name. It is on the register that second.
No email to the office. No wondering whether we got it. No phone call on Friday asking if anyone has seen the certificate from Tuesday.
Signed in your name, with the certificate against it, on your block only.
Booked, waiting, chased. The board and the office see the same thing.
You can sit on the board of another building and have no access to its register at all.
The supplier's invoice, the quote beside it, and a button.
Invoices come to the board to approve, with the quote they were meant to match sitting next to them. Nothing gets paid out of the client account that a director has not seen.
And we can tell the difference between an invoice nobody opened and one the board has read twice and not decided on. The first means the link did not land, so we resend it. The second means another email is noise and somebody should pick up the phone. Most agents only have one answer to silence, which is to send the same email again.
So an invoice that grew between quote and bill is obvious rather than buried.
Chasing stops being a guess. Nobody gets nagged for an email that never arrived.
Approval is recorded against the payment, which is what an auditor asks for.
Directors decide in the portal. The paperwork follows.
Put a resolution to the board, directors vote, and the outcome is worked out against your own articles rather than somebody's memory of them. The minute is written for you.
A tie is called a deadlock and the minute names the ways out: a casting vote under the articles, a further proposal, or the matter referred to the members. Two-director companies deadlock more often than anyone admits, and "not carried" is accurate and completely useless.
Not a show of hands somebody wrote down afterwards.
A record that reads like a record, ready to file.
With the routes out of one written into the minute.
A link for your leaseholders instead of a text on a Sunday.
Give your leaseholders one link. A broken gate, a light out, a leak: it arrives as a tracked issue with a photograph, in one place, instead of scattered across three directors' phones.
For a volunteer director this is the single thing that makes the job survivable. You stop being the switchboard.
It looks like your block, because it is your block.
So a contractor can quote off it without a site visit to look at a hinge.
Not a message that scrolls out of sight.
The consultation that decides whether you can recover the bill.
Get major works consultation wrong and what you can recover from leaseholders is capped at £250 each, however big the bill. It is the most expensive paperwork mistake in block management and it is made constantly.
Servanda works out whether consultation is needed at all, which route applies, drafts the notices and counts the statutory days. On hybrid and fully managed we run it. On admin only you can see exactly where it stands.
Works, long agreement, or neither. The answer is not always consult.
In the form the statute asks for, not a letter somebody wrote once.
Observation periods tracked, so nobody serves the next notice too early.
Giving a volunteer director a login and walking away is not a service, it is a subscription. Here is the actual split on the cheapest range, where you do the most.
On hybrid and fully managed more of the left-hand column moves to us. The software is the same on all three; what changes is how much of it you are the one using.
It is not a trial, it is not a bolt-on, and it does not appear as a line on next year's invoice. It comes with the range you buy, for as long as we run your block. If you leave, you take your data with you and there is no exit fee for that either.
Pick a range at the till and it prints the price, with the whole formula on the receipt. The software does not appear on it, because it does not cost anything.
open the tillno discovery call · no callback form · no demo to sit through